REFUND POLICY – Banana Vending

MacKays Produce Solutions has a full Banana Vending refund policy.* We guarantee to refund you if you lose any money due to vending equipment malfunction (including any malfunction of the mounted credit card unit), or if you are not satisfied with your purchase.

For any refund request, you are encouraged to call MacKays Produce Solutions, in the first instance, if you believe that you have a genuine case for a legitimate refund.

Under no circumstance is a venue Owner/ Management liable or responsible for issuing you with a refund due to unexpected problems with the vending unit dispensing the product at your request.

If you happen to be in the vicinity of a malfunctioning vending machine at the same time any of our MacKays Produce Solutions Vending Fillers are present, you may raise the problem with them, but no refund will be supplied by a MacKays Produce Solutions Vending Filler until MacKays Produce Solutions has had the opportunity to review your request, look at any relevant video surveillance, checked electronic activity records of the vending machine in question and spoken to the venue Owner/ Management about any additional information or circumstances relevant to the claim.

Under the Trade Practices Act 1974 you may seek a refund if goods:

  • are or become faulty through no fault of your own
  • are not fit for a stated purpose or a purpose you made known to either the venue Owners/ Management or our vending staff
  • don’t match our description or sample
  • have defects that were not obvious or we did not bring to your attention.

However, the goods must be returned within a one week period and you may be asked for proof of purchase. You may also be asked to demonstrate that the problem with the goods was not your fault.

In the event of a vending machine malfunction, you are to contact MacKays Produce Solutions on 07 3800 1644 within two working days of the malfunction.

If you prefer an alternative to a refund, we can arrange for goods to be exchanged. A credit may be offered at the discretion of MacKays Produce Solutions. Please choose carefully as you are not entitled to a refund if you simply change your mind.

Please keep your receipt as proof of purchase.

Please Note:
If your refund is approved, it will be returned to the same bank account the original card is linked to. Under no circumstances will refunds be issued to other bank accounts either in yours or another person’s name.